Returns & Exchanges

At Groomie Club, we want you to be completely satisfied with your grooming experience, which is why we offer a 30-day satisfaction guarantee on all our products. If you are not happy with your purchase, we make the return and exchange process simple and hassle-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start your return or exchange process.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all components and accessories are included to prevent damage during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, we will issue your refund or ship your exchange within 5 business days.